Assess generic sales skills or specific sales roles

 

Generic Sales Skills - essential to all selling roles

The SSA 'generic' sales skills modules will allow you to assess five Core Sales Skills - these are NVQ level 2/3 skills (equivalent of a high school diploma in sales) that anyone with regular customer contact should hold. When introducing a new sales executive, no matter what level, this is an ideal starting point from which to benchmark their development plan. It is also an extremely efficient tool when organising development needs for existing teams of mixed levels of sales expertise.

 

Each module contains of a series of statements that the candidate has 15 seconds to rate from strongly disagree to strongly agree. Modules are sat online and take approximately 8 minutes each. Choose skills individually or purchase all 5 (Core Skills Set) for a substantial discount.

 

Specific Sales Roles

SSA currently offers two industry/role specific assessments, Automotive Retail Sales and Retail Sales Consultant

Customer Contact Skills - price 1 credit - Take assessment

 

Customer Contact Skills are about generating initial interest from the customer in your application, product or service, and starting the process of creating rapport. Customer Contact skills are essential. In sales, first impressions do more than simply "count", they can make or break you!

 

Within this simple 10 minute assessment we look at 4 key areas of business acumen that are crucial to sales success:

• Spotting opportunities

• Using probing questions

• Communicating

• Advising the customer

Customer Engagement - price 1 credit - Take assessment

 

Customer Engagement Skills are required to effectively engage the customer in conversation and start the process of qualification, with the objective of gaining an understanding of the customer’s needs.

 

Within this simple 8 minute assessment we look at 5 key areas of business acumen that are crucial to sales success:

• Matching customer needs to products or services

• Awareness of competitors

• Understanding the customer's needs

• Testing and challenging assumptions

• Keeping abreast of new products and services

Negotiation & Closing - price 1 credit - Take assessment

 

Negotiation & Closing Skills are required to establish the value to the customer of the benefits, often involving simple financial metrics, and close the deal. This skills set is amongst the most important in terms of essential sales skill. This is the point at which executives walk away with not just 'a deal' but a 'great deal' for themselves and their company.

 

 

Within this simple 6 minute assessment we look at 3 key areas of business acumen that are crucial to sales success:

• Influencing customer expectations

• Negotiating

• Objection handling

Information & Activity Management - price 1 credit - Take assessment

 

Information & Activity Management Skills are required to work effectively and in an organised manner, with clear plans and reports, with the purpose of facilitating the achievement of goals and targets. This skills set is all about working smarter - not harder! We are bombarded with leads, data, communications, new business opportunities.... but just how well does your team/you cope?

 

Within this simple 5 minute assessment we look at 4 key areas of business acumen that are crucial to sales success:

• Paperwork management

• Achieving goals, objectives and targets

• Planning and managing activities

Business Skills - price 1 credit - Take assessment

 

Business Skills are required to establish personal and company credibility with the customer for the purpose of realising benefits from the relationship and opportunity spotting.

 

Within this simple 10 minute assessment we look at 4 key areas of business acumen that are crucial to sales success:

• Self management and professionalism

• Problem solving

• Exercising judgement and making decisions

• Resilience and follow through.

Core Skills Set - price 5 credits - Take assessment

 

When selecting this icon you are booking all of the above, the five Core Sales Skills which will be delivered in one straightforward assessment lasting approximately 30 minutes. What does the report look like?

Automotive Retail Sales Assessment -  price 8 credits - Take assessment

 

In order to deliver the lifestyle aspirations inherent in the automotive marketplace, the Automotive Retail Sales role requires the deployment of professional sales techniques – in a showroom, over the phone and via e-media – to identify and engage with customers and prospects to deliver a specific brand proposition. What does the Automotive Retail report look like?

 

Retail Sales Consultant Assessment -  price 8 credits - Take assessment

 

When consumers go into a store today they expect the shopping experience to deliver significantly more than they can get through ‘shopping the web’; indeed, they expect Retail Sales Consultants to be able to interpret, understand and act on their aspirations, needs and desires in such a way as to create customer delight with each and every engagement. The Retail Sales Consultant has become the face and voice of the company’s Brand and has to deliver on that Brand promise in every way. This requires Retail Sales Consultants to have both strong sales capabilities, as well as the facility for exceptional levels of customer service and engagement, to ensure the consumer experience delivered matches the Brand promise. View a sample report here.

 
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